Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back.
How do I make a UK return?
We want you to love your new Bombshell dress. In the unlikely case that you dont - returns are easy. Just simply log on to www.bombshellhq.com/a/returns and follow the instuctions. For a full refund you do need to let us know within 14 days of receiving your order. A credit note will be issed for items returned within 28 days where you have not notified us of this intention. Please note Sale items need to be returned within 14 days of receipt and we need to be notified within 7 days of reciept for a refund and will not be accepted after this period. If we are not notified within 7 days, a credit note will be issued. PLEASE MAKE SURE YOU PUT YOUR ORIGINAL ORDER FORM IN THE BOX.
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- For an exchange of a different size, please select 'other' and state which size you would like to exchange for
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 28 days of receipt of your shipment. But you do need to let us know within 14 days of receipt for a full refund. A credit note will be issued for items past this date. Sale items must be returned within 14 days of receipt.
- Items must be in original condition with tags on
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no charges for returns
- Original shipping charges are non-refundable
- You have a free UK returns label.
How soon will I get my refund?
- Once your return request is reviewed / received / inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Exchanges usually take around 48 hours.
- If your refund is approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 working days. Or a credit note will be issued.
RETURNING ITEMS UK - PLEASE USE THE FREE RETURNS LABEL
RETURNING INTERNATIONAL ORDERS -
PLEASE USE THE ADDRESS BELOW AND SEND THE ITEM BACK WITH A TRACKED COURIER.
WE ONLY MAKE EXCHANGES ON THE SAME STYLE. STYLE EXCHANGES NEED TO BE ORDERED SEPARATELY.
It is faster to send your dress back and reorder separately. As it can take up to five days for a return to come back to us your new size may have sold out.
Alternatively, complete the details above and we will process the exchange once we receive the item back.
FAULTY ITEMS OR WRONG ITEMS
If the item you received is faulty or you received an item which does not match what you ordered, please notify us as soon as possible, within 14 days of receipt, via email (see below) so that we can reserve a replacement garment if required. Complete & sign the returns form and follow the usual returns-procedure above. Postage in this instance will be paid for by Bombshell ltd.
Please use the returns form enclosed. With regards to a faulty item, please note, if the goods for any reason are not considered to be faulty, you will be charged the additional postage & packaging before the goods can be returned to you and we regret we can not assist with faulty items purchased more than 4 weeks ago.
Your item(s) should be sent back to us within 28 days. But you need to let us know within 14 days. Returns outside these timeframes are not accepted.
RETURNING ITEMS IN THEIR ORIGINAL CONDITION
Please take extra care when trying items on to avoid staining from make-up, deodorant, strong perfume or other. The item must be unworn & unwashed with all tags still attached and returned in its original packaging in the condition the item left our Bombshell HQ. All tags must remain on.
When an order is placed using a promotional/discount code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
Only one discount code can be applied to anyone order. Please note sale items are to be returned to us within 14 days of purchase.
We will issue a full refund for returned item(s) purchased online that are returned according to the Bombshell ltd Returns Policy. The refund will be credited to the purchaser’s original payment method within 14 days of receipt of the returned goods excluding the shipping/delivery charges. You will receive your refund credit within 21 days of the item(s) being received back at our warehouse. Shipping costs will not be refunded for items returned using our free returns service.
Bombshell will refund the item(s) directly onto your card.
For delivery and refund enquiries :
Phone from within UK: 0208 446 8493
International: +44 (0)208 446 8493
Bombshell ltd reserves the right not to grant a refund for goods not returned in the required condition as specified in our returns policy. If this is the case we will inform you of this by email and return the goods via Royal Mail special delivery.
This returns policy does not affect your statutory rights.