Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 30 days from the date you received your order to exchange or return.
PLEASE NOTE: Sale items need to be returned within 14 days of receipt in their original condition (see guidelines below for what constitutes original condition), complete & sign the returns form and enclose it with the goods.
EXCHANGING ITEMS FOR A DIFFERENT SIZE ONLY
In order to guarantee getting a different size we would advise purchasing the new size from the website and return the size not required following the returns procedure above. If you fill in your new order number in the allocated space on the returns form, we will refund the additional shipping-cost (standard delivery only) once we have received the returned item.
Alternatively, complete the details above and we will process the exchange once we receive the item back.
FAULTY ITEMS OR WRONG ITEMS
If the item you received is faulty or you received an item which does not match what you ordered, please notify us as soon as possible, within 14 days of receipt, via email (see below) so that we can reserve a replacement garment if required. Complete & sign the returns form and follow the usual returns-procedure above. Postage in this instance will be paid for by Bombshell ltd.
Please use the returns form enclosed. With regards to a faulty item, please note, if the goods for any reason are not considered to be faulty, you will be charged the additional postage & packaging before the goods can be returned to you and we regret we can not assist with faulty items purchased more than 4 weeks ago.
Your item(s) should be sent back to us within 28 days (14 days for sale items). Returns outside these timeframes maybe accepted at the discretion of Bombshell ltd and may only be refunded as a store credit.
RETURNING ITEMS IN THEIR ORIGINAL CONDITION
Please take extra care when trying items on to avoid staining from make-up, deodorant, strong perfume or other. The item must be unworn & unwashed with all tags still attached and returned in its original packaging in the condition the item left our Bombshell HQ.
When an order is placed using a promotional/discount code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
Only one discount code can be applied to anyone order.
We will issue a full refund for returned item(s) purchased online that are returned according to the Bombshell ltd Returns Policy. The refund will be credited to the purchaser’s original payment method within 14 days of receipt of the returned goods excluding the shipping/delivery charges. You will receive your refund credit within 21 days of the item(s) being received back at our warehouse.
Bombshell will refund the item(s) directly onto your card.
For delivery and refund enquiries :
Phone from within UK: 0208 446 8493
International: +44 (0)208 446 8493
Bombshell ltd reserves the right not to grant a refund for goods not returned in the required condition as specified in our returns policy. If this is the case we will inform you of this by email and return the goods via Royal Mail special delivery.
This returns policy does not affect your statutory rights.